Terms & Conditions

1. Definitions

Throughout these Terms and Conditions, the following definitions apply:

• "363zk," "we," "us," "our" refers to the 363zk online betting platform, its operators, and affiliated entities.
• "Platform" means the 363zk website, mobile applications, and all associated services accessible at 363zk.cam and related domains.
• "User," "you," "your," "Member" refers to any individual who registers for and uses the Platform.
• "Account" means the personal account created by a User to access Platform services.
• "Services" includes all betting, gaming, and entertainment offerings provided through the Platform, including sports betting (bandar bola), live casino games, lottery games (togel), slot games, and related features.
• "Funds" refers to money deposited into, held in, or withdrawn from a User's Account.
• "Bet" or "Wager" means any stake placed on a game or event offered through the Platform.
• "KYC" means Know Your Customer verification procedures required to confirm a User's identity.

2. Acceptance of Terms

By registering an Account, accessing the Platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these terms, you must not use the Platform.

We reserve the right to modify these Terms and Conditions at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised terms. You are responsible for reviewing these terms periodically. Material changes will be communicated via email or a notification on the Platform.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To create an Account and use 363zk Services, you must meet ALL of the following requirements:

• You must be at least 21 years of age. This is strictly enforced. Users who falsify their age will have their Accounts permanently closed and Funds forfeited.
• You must be a resident of Indonesia with a valid Indonesian national identity card (KTP).
• You must be legally capable of entering into binding contracts under Indonesian law.
• You must not be located in any jurisdiction where online gambling is explicitly prohibited by local law.
• You must not be a politically exposed person (PEP) or subject to any financial sanctions or watch lists.

3.2 Account Registration Process

When registering an Account, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, email address, phone number, and residential address as they appear on your KTP.
• Maintain and promptly update your Account information to keep it accurate and current.
• Complete KYC verification by submitting a clear photograph of your Indonesian KTP and a selfie holding your KTP within 7 days of Account creation.
• Create only ONE Account per person. Multiple Accounts are strictly prohibited and will result in suspension of all Accounts and forfeiture of Funds.
• Not register an Account on behalf of another person or allow others to use your Account.

3.3 Prohibited Persons

The following individuals are prohibited from creating an Account or using 363zk Services:

• Persons under 21 years of age
• Employees of 363zk and their immediate family members
• Individuals previously banned or self-excluded from 363zk or any affiliated platform
• Professional players or syndicates attempting to gain unfair advantage
• Individuals using VPNs, proxies, or other tools to mask their true location

4. Account Security and Verification

4.1 Account Credentials

You are solely responsible for maintaining the confidentiality of your Account username, password, and any other security credentials. You agree to:

• Choose a strong, unique password that is not used for other online services
• Enable two-factor authentication (2FA) when available
• Never share your password with anyone, including 363zk customer support staff
• Immediately notify us if you suspect unauthorized access to your Account
• Accept full responsibility for all activities conducted through your Account

4.2 KYC Verification Requirements

To comply with anti-money laundering (AML) regulations and protect against fraud, 363zk requires all Members to complete KYC verification before processing withdrawal requests. Required documents include:

• Government-issued Photo ID: Clear, legible photograph of your Indonesian KTP (Kartu Tanda Penduduk) showing all four corners and all information fields. The document must be valid (not expired).
• Selfie Verification: Photograph of yourself holding your KTP next to your face. Both your face and the KTP details must be clearly visible.
• Address Verification (if requested): Recent utility bill, bank statement, or government correspondence showing your name and current address, dated within the last 3 months.

We reserve the right to request additional verification documents at any time, particularly for large withdrawal requests or suspicious activity patterns. Failure to provide requested documents within 14 days may result in Account suspension.

4.3 Data Security

363zk employs industry-standard security measures including 256-bit SSL encryption, secure server infrastructure, and regular third-party security audits to protect your personal and financial data. However, no internet transmission is 100% secure. You acknowledge and accept the inherent security risks of transmitting information online.

5. Deposits and Payments

5.1 Accepted Payment Methods

363zk accepts deposits via the following Indonesian payment methods:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

All deposits must be made from a payment source in your own name. Third-party deposits are strictly prohibited and will be refunded minus processing fees.

5.2 Minimum and Maximum Deposits

• Minimum deposit: Rp 50,000 (bank transfers), Rp 20,000 (e-wallets)
• Maximum single deposit: Rp 100,000,000 (varies by payment method)
• Daily deposit limit: Rp 500,000,000 (may be adjusted based on Account status)

5.3 Deposit Processing

Most deposits are credited to your Account instantly. In rare cases, deposits may take up to 15 minutes. If your deposit is not credited within 30 minutes, contact customer support with your transaction reference number.

363zk does not charge deposit fees. However, your bank or payment provider may apply their own transaction fees, which are not controlled by us.

5.4 Deposit Errors and Disputes

If you accidentally deposit to the wrong Account or deposit an incorrect amount, contact customer support immediately. We will investigate and attempt to rectify the error, but we cannot guarantee recovery of Funds sent to incorrect accounts. Always verify recipient details before confirming a deposit.

6. Withdrawals and Payouts

6.1 Withdrawal Requirements

Before requesting a withdrawal, you must:

• Complete KYC verification (first withdrawal only)
• Meet any applicable bonus wagering requirements
• Ensure your Account is in good standing with no outstanding disputes
• Have a verified payment method on file

6.2 Withdrawal Limits and Processing Times

• Minimum withdrawal: Rp 100,000
• Maximum single withdrawal: Rp 50,000,000 (higher amounts may be split into multiple transactions)
• Processing time: 1-24 hours for most requests; up to 72 hours for large amounts requiring additional verification

Withdrawals are processed to the same payment method used for deposit whenever possible. If the original deposit method cannot accept withdrawals, alternative arrangements will be made.

6.3 Withdrawal Fees

363zk does not charge withdrawal fees for the first three withdrawals per month. Subsequent withdrawals in the same month incur a Rp 5,000 processing fee. Your bank or payment provider may apply additional fees.

6.4 Anti-Money Laundering (AML) Compliance

To prevent money laundering, all deposited Funds must be wagered at least once before withdrawal. Accounts showing patterns consistent with money laundering (e.g., large deposits immediately followed by withdrawal requests with minimal betting activity) will be flagged for investigation and may be reported to relevant authorities.

7. Bonuses and Promotions

7.1 Bonus Eligibility

Bonuses and promotions are offered at 363zk's sole discretion. Not all Members are guaranteed to receive all promotional offers. We reserve the right to exclude certain Members from promotions based on Account status, betting patterns, or other factors.

7.2 Wagering Requirements

All bonuses are subject to wagering requirements before withdrawal. Unless otherwise stated:

• Welcome bonus: 30x the bonus amount
• Deposit bonuses: 25x the bonus amount
• Free bets: 5x the winnings
• Cashback: 5x the cashback amount

Game Contribution Rates: Different games contribute different percentages toward wagering requirements:

• Slots: 100%
• Live casino (roulette, baccarat, blackjack): 10%
• Sports betting: 100%
• Virtual games: 20%

7.3 Bonus Terms and Forfeiture

Each promotion has specific terms detailed on the promotions page. You must read and agree to these terms before claiming any bonus. Bonuses may be forfeited if:

• Wagering requirements are not met within the validity period (typically 30 days)
• You request a withdrawal before completing wagering requirements
• You engage in bonus abuse or irregular betting patterns
• Your Account is closed or suspended for any reason

7.4 Bonus Abuse

The following activities constitute bonus abuse and may result in forfeiture of bonuses and winnings:

• Creating multiple Accounts to claim bonuses multiple times
• Colluding with other players
• Using betting strategies solely to clear wagering requirements (e.g., hedging, low-risk bets)
• Exploiting game features or technical glitches

8. Betting Rules and Game Conduct

8.1 General Betting Rules

All bets are subject to the specific rules of each game and event. These rules are available on the Platform. Key principles include:

• Once a bet is confirmed, it cannot be canceled or modified unless explicitly stated otherwise
• Bets placed after an event has started may be voided
• In case of obvious errors (incorrect odds, technical glitches), 363zk reserves the right to void affected bets
• All sports betting markets are settled based on official results and statistics

8.2 Live Betting and In-Play Rules

For live betting markets:

• Odds update in real-time based on game events
• There may be brief delays between events and odds updates
• Bets placed during suspension periods will be voided
• If an event is abandoned or postponed, live bets may be voided unless the outcome is already determined

8.3 Voided and Canceled Bets

Bets may be voided in the following circumstances:

• Technical error resulting in incorrect odds
• Event canceled or postponed beyond a reasonable timeframe
• Participant withdrawal before event start
• Match fixing or suspicious betting patterns detected

When a bet is voided, your stake is returned to your Account.

8.4 Maximum Winnings and Limits

363zk reserves the right to impose maximum win limits on certain bet types and events. These limits are communicated on the Platform and may be adjusted without prior notice. Typical limits:

• Single bet maximum win: Rp 500,000,000
• Daily maximum win: Rp 1,000,000,000
• Mix parlay maximum win: Rp 250,000,000

9. Prohibited Activities

The following activities are strictly prohibited and may result in immediate Account termination and forfeiture of Funds:

9.1 Fraudulent Activities

• Using stolen credit cards, bank accounts, or payment methods
• Money laundering or financing illegal activities
• Providing false information during registration or verification
• Creating multiple Accounts
• Colluding with other players or third parties

9.2 Cheating and Unfair Advantage

• Using bots, automated betting software, or artificial intelligence
• Exploiting software bugs or glitches
• Using insider information in sports betting
• Engaging in chip dumping, soft playing, or other forms of collusion
• Reverse engineering or hacking the Platform

9.3 Abusive Behavior

• Harassing or threatening other users or staff
• Using offensive or discriminatory language in chat features
• Making fraudulent chargebacks or payment disputes
• Intentionally slowing down games or disrupting other players

10. Limitations of Liability

10.1 Service Availability

363zk strives to maintain 24/7 Platform availability but does not guarantee uninterrupted service. We are not liable for losses resulting from:

• Scheduled or emergency maintenance
• Technical failures, server outages, or network issues
• Third-party service provider failures (payment processors, game providers)
• Force majeure events (natural disasters, war, government action)
• Cyberattacks or unauthorized access by third parties

10.2 Game Results and Disputes

All game results are determined by certified random number generators (RNG) or official sports results. 363zk is not liable for:

• Losses incurred during normal gameplay
• Disputes with game providers over results
• Changes to official sports results after settlement
• Incorrect odds displayed due to data feed errors (such bets will be voided)

10.3 Maximum Liability

In no event shall 363zk's total liability to you exceed the total amount deposited into your Account over the preceding 12 months. We are not liable for indirect, incidental, special, consequential, or punitive damages including lost profits, lost data, or business interruption.

10.4 Third-Party Links

The Platform may contain links to third-party websites or services for your convenience. 363zk does not endorse or assume responsibility for the content, privacy policies, or practices of these third parties.

11. Account Suspension and Termination

11.1 Suspension

363zk may temporarily suspend your Account if:

• You fail to complete KYC verification within required timeframes
• Suspicious activity is detected requiring investigation
• You violate any terms of these Terms and Conditions
• Legal or regulatory requirements demand suspension

During suspension, you cannot place bets, make deposits, or request withdrawals. Pending withdrawals may be processed after investigation concludes.

11.2 Termination by 363zk

We reserve the right to terminate your Account immediately without prior notice if:

• You engage in prohibited activities listed in Section 9
• You are found to be under 21 years of age
• You have multiple Accounts
• You fail to provide required verification documents
• Legal authorities request closure

Upon termination, any remaining Funds may be forfeited if the termination was due to your breach of these terms. Legitimate Funds from non-breaching accounts will be returned after deducting any owed amounts.

11.3 Self-Exclusion and Account Closure

You may voluntarily close your Account at any time by contacting customer support. If you have concerns about problem gambling, we encourage you to use our responsible gaming tools including self-exclusion periods. See our Responsible Gaming Policy for details.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with international gambling regulations and the laws of the jurisdiction in which 363zk is licensed. Where local Indonesian laws conflict with these terms, you acknowledge that you assume responsibility for compliance with local regulations.

12.2 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising from these Terms and Conditions or your use of the Platform:

1. Initial Contact: Contact our customer support team at [email protected] with full details of your dispute. Most issues can be resolved at this stage.
2. Formal Complaint: If the issue is not resolved within 7 business days, submit a formal written complaint to our compliance team including all relevant documentation.
3. Investigation: We will investigate and respond within 28 days with a decision or request for additional information.
4. Escalation: If you remain dissatisfied with our decision, you may escalate the complaint to our licensing authority using the contact details provided on our licensing information page.

12.3 Arbitration

Any dispute that cannot be resolved through the above process shall be settled by binding arbitration in accordance with the rules of the International Chamber of Commerce (ICC). The arbitration shall be conducted in English, and the decision shall be final and binding on both parties.

12.4 Class Action Waiver

You agree that disputes must be resolved on an individual basis. You waive any right to participate in class action lawsuits or class-wide arbitration against 363zk.

13. Contact Information

For questions, concerns, or support regarding these Terms and Conditions or any aspect of the 363zk Platform, please contact us through the following channels: