Privacy Policy

1. Introduction

Welcome to the 363zk Privacy Policy. This document explains how 363zk ("we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "your") who access and use our online betting platform at 363zk.cam (the "Platform").

At 363zk, we are committed to protecting your privacy and handling your personal data with transparency, security, and in compliance with applicable data protection regulations. This Privacy Policy should be read in conjunction with our Terms and Conditions and forms part of the agreement between you and 363zk.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our Platform.

2. Information We Collect

To provide our services and comply with legal obligations, 363zk collects several categories of personal information from our users. The types of information we collect include:

2.1 Information You Provide Directly

Account Registration Information: When you create a 363zk account, you provide:

• Full legal name as it appears on your Indonesian national identity card (KTP)
• Date of birth (to verify you are 21 years or older)
• Email address
• Mobile phone number
• Residential address
• Username and password
• Preferred currency (Indonesian Rupiah)

Identity Verification Documents (KYC): To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we collect:

• Photographs or scans of your Indonesian KTP (national identity card)
• Selfie photographs holding your KTP for identity confirmation
• Proof of address documents (utility bills, bank statements) if required
• Additional identity documents if requested for enhanced verification

Financial Information: When you deposit or withdraw funds, we collect:

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP
• E-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja phone numbers or account IDs)
• Transaction history and payment records
• Deposit and withdrawal amounts

Communication Data: When you contact customer support, we collect:

• Contents of your messages, emails, live chat conversations, and WhatsApp communications
• Support ticket histories
• Feedback and survey responses

2.2 Information We Collect Automatically

Usage and Activity Data: When you use the Platform, we automatically collect:

• Betting history and patterns (sports selected, bet types, stakes, odds, outcomes)
• Game play data (games accessed, session durations, wins and losses)
• Account activity logs (login times, logout times, pages visited)
• Bonus claims and wagering requirement progress
• Preferences and settings

Technical and Device Information: We collect technical data including:

• IP address and geographic location (city/region level)
• Device type, model, and operating system (mobile, desktop, tablet)
• Browser type and version
• Screen resolution and device identifiers
• Referring URLs and navigation paths through the Platform
• Time zone and language settings

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction status, payment confirmations, fraud risk assessments
• Identity Verification Services: Validation of your KTP and identity documents
• Game Providers: Game outcomes, RNG results, jackpot data
• Sports Data Providers: Live scores, odds feeds, match statistics

3. How We Use Your Information

363zk uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Create, maintain, and secure your betting account
• Process your bets, wagers, and game play
• Handle deposits and withdrawals through Indonesian banks and e-wallets
• Verify your identity and age (21+ requirement)
• Provide customer support and respond to your inquiries
• Manage bonuses, promotions, and loyalty programs

3.2 Legal and Regulatory Compliance

• Comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
• Prevent underage gambling by verifying users are 21 years or older
• Detect and prevent fraud, money laundering, and other illegal activities
• Respond to legal requests, court orders, and regulatory inquiries
• Maintain records required by our international gambling license
• Enforce our Terms and Conditions and other policies

3.3 Platform Security and Fraud Prevention

• Monitor for suspicious account activity and unusual betting patterns
• Detect and prevent unauthorized access, hacking attempts, and account takeovers
• Identify and block fraudulent transactions and payment methods
• Prevent bonus abuse, multiple accounts, and collusion
• Conduct security audits and vulnerability assessments

3.4 Service Improvement and Personalization

• Analyze user behavior to improve Platform functionality and user experience
• Personalize game recommendations and betting markets based on your preferences
• Optimize platform performance, loading times, and mobile responsiveness
• Develop new features and services tailored to Indonesian users
• Conduct market research and statistical analysis

3.5 Marketing and Communications (With Your Consent)

• Send promotional offers, bonus notifications, and special event announcements
• Provide updates about new games, features, and platform improvements
• Send newsletters and betting tips via email or SMS
• Notify you of important account updates and policy changes

Note: You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in emails.

3.6 Responsible Gaming

• Monitor gambling behavior for signs of problem gambling
• Implement deposit limits, time-out periods, and self-exclusion tools
• Provide access to responsible gaming resources and support
• Enforce age restrictions and prevent underage access

4. Data Sharing and Disclosure

363zk does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform:

• Payment Processors: To process deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: To verify your KTP and other identity documents
• Game Providers: Providers of slots, live casino, and other games (data limited to game play and outcomes)
• Hosting and Infrastructure: Cloud servers and content delivery networks (CDN) that store and deliver Platform content
• Customer Support Tools: Live chat, email, and ticketing systems used to provide support
• Analytics Providers: Tools that help us understand Platform usage and improve user experience

All service providers are contractually required to protect your data and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Cooperate with law enforcement investigations
• Report suspicious activities to financial intelligence units (FIU) or AML authorities
• Respond to valid legal process (subpoenas, warrants)
• Protect our legal rights and enforce our Terms and Conditions

4.3 Business Transfers

If 363zk is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified of any such change and your options regarding your data.

4.4 With Your Consent

We may share your information for purposes not covered in this policy if we obtain your explicit consent.

5. Data Security Measures

Protecting your personal information is a top priority for 363zk. We employ multiple layers of security to safeguard your data:

5.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Secure Servers: Our servers are hosted in secure data centers with physical security controls, redundant power, and 24/7 monitoring
• Firewalls and Intrusion Detection: Advanced firewall systems and intrusion detection/prevention systems (IDS/IPS) protect against unauthorized access
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted to prevent unauthorized access
• Secure Payment Processing: Payment card data (if applicable) is processed through PCI DSS-compliant payment gateways and never stored on our servers

5.2 Access Controls and Authentication

• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security to your account login
• Strong Password Requirements: Enforced minimum password complexity standards
• Role-Based Access Control: Only authorized 363zk personnel have access to user data, limited to what is necessary for their job functions
• Audit Logs: All access to sensitive data is logged and monitored for unusual activity

5.3 Organizational Security Measures

• Employee Training: Staff members are trained on data protection principles and security best practices
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Regular Security Audits: Third-party security firms conduct penetration testing and vulnerability assessments
• Incident Response Plan: Documented procedures for detecting, responding to, and recovering from security incidents

5.4 Your Role in Security

You also play a crucial role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if available
• Log out after each session, especially on shared or public devices
• Report suspicious account activity immediately
• Keep your email account secure (it's used for password resets)
• Avoid accessing your account over unsecured public Wi-Fi networks

6. Data Retention and Deletion

6.1 How Long We Keep Your Data

363zk retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Data is retained for the duration of your account's active status
• Closed Accounts: After account closure, most data is retained for 7 years to comply with financial record-keeping requirements and to resolve disputes
• KYC Documents: Retained for 7 years after account closure as required by AML regulations
• Transaction Records: Financial transaction data retained for 7 years for tax and regulatory compliance
• Betting History: Retained for 7 years to resolve disputes and for statistical analysis
• Marketing Data: Deleted within 30 days of opt-out or account closure

6.2 Data Deletion

When the retention period expires or when you request deletion (subject to legal exceptions), we securely delete or anonymize your personal information using industry-standard methods.

6.3 Exceptions to Deletion

We may retain certain information longer if required by law, for legitimate business purposes (e.g., fraud prevention, dispute resolution), or with your consent.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the 363zk Platform. They help us recognize you, remember your preferences, and provide a better user experience.

7.2 Types of Cookies We Use

Essential Cookies: Required for basic Platform functionality (login, navigation, security). These cannot be disabled without impacting your ability to use the Platform.

• Session management and authentication
• Security and fraud prevention
• Load balancing and performance optimization

Functional Cookies: Remember your preferences and settings (language, odds format, time zone).

Analytics Cookies: Help us understand how users interact with the Platform (pages visited, time spent, navigation patterns). This data is used to improve user experience.

Marketing Cookies: Used to deliver personalized promotional content. You can opt out of these through your browser settings or account preferences.

7.3 Managing Cookies

You can control cookies through your browser settings. However, blocking essential cookies may prevent you from using certain Platform features. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (not recommended)
• Delete cookies when you close your browser

8. Your Privacy Rights

As a 363zk user, you have the following rights regarding your personal information:

8.1 Right to Access

You can request a copy of the personal information we hold about you. Contact customer support to request a data export.

8.2 Right to Rectification

You can update inaccurate or incomplete information through your account settings or by contacting support.

8.3 Right to Deletion

You can request deletion of your personal information, subject to legal retention requirements. Note that account closure and data deletion are irreversible.

8.4 Right to Restrict Processing

You can request that we temporarily stop processing certain data (e.g., during a dispute investigation).

8.5 Right to Data Portability

You can request a machine-readable copy of your data to transfer to another service provider.

8.6 Right to Object

You can object to processing of your data for marketing purposes or other specific uses.

8.7 Right to Withdraw Consent

Where processing is based on consent (e.g., marketing communications), you can withdraw consent at any time.

8.8 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days.

9. International Data Transfers

363zk is an internationally licensed platform that may store and process your data in jurisdictions outside Indonesia. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Encryption of data in transit and at rest
• Ensuring service providers meet equivalent data protection standards

By using the Platform, you consent to such international transfers as necessary to provide our services.

10. Children's Privacy

363zk is strictly for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. Our KYC verification process is designed to prevent underage account creation.

If we discover that a user is under 21, we will immediately close the account and delete all personal information, except records required by law for regulatory reporting.

If you believe a minor has created an account on 363zk, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

363zk may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document
• Notify you via email or a prominent notice on the Platform
• Request your consent if required by law

We encourage you to review this Privacy Policy periodically. Continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: